Frequently Asked Questions (FAQ)

1. What currency are your prices in?

All prices are listed in USD unless otherwise stated at checkout.

2. How long will my order take to arrive?

We process orders within 1–2 business days (excluding weekends and holidays).
Delivery typically takes 3–5 business days for domestic orders.

3. How will I know my order has shipped?

Once your order has shipped, you will receive an email with tracking details so you can follow your package until it arrives.

4. Can I change my delivery address after placing an order?

If your order has not yet been shipped, we can update the delivery address. Please contact us within 24 hours of placing your order at luuxoo.contact@gmail.com.

5. What is your return policy?

We offer a 30-day return policy for unused items in their original condition and packaging. See our [Refund Policy] for more details.

6. Do you ship internationally?

Currently, we ship within select countries. Shipping availability will be shown at checkout.

7. What if my item arrives damaged or incorrect?

If you receive a defective, damaged, or incorrect item, please contact us immediately at luuxoo.contact@gmail.com with your order number and photos of the issue.

8. How can I contact you?

You can reach our support team at:
📧 Email: luuxoo.contact@gmail.com
📍 Address: 160 Edgeley Rd, Elmhurst St, London SW4 6HA, United Kingdom